Return, Exchange, Refund, or Cancellation Policy
● Cancellation: You may wish to cancel the product in the following circumstances:
○ Order wrongly placed
○ Longer delivery than expected
○ No longer needed
○ Inaccurate website description
● Replace/ Exchange: The item in your request will be replaced with an identical item in case of damage (broken or spoiled during transit or due to incorrect packaging), the product received is defective (has a functional problem that causes it not to work) or an incorrect size was ordered. The product replacement and exchange happens within the warranty of the item. In exchange, the product will be replaced with the same product regarding the availability of the size and color.
● Refund/ Return: If the product is not in your favored size, color, or usability, you may return the received product, in case the product is unopened, not used, and qualifies under Native Hands PVT Ltd* 10-day return policy. In case the product is out of stock, you may decide that you need your refund in that situation. Our customer support will guide you on the refund process and after order cancellation or return you will receive the refund within 7-14 working days.
* 10-day return policy
You may request for an exchange/ replacement/ return in 10 days from the product delivery date except for category BIO (Decomposable products)
Other related Terms & Conditions
1. The return of the item purely happens based on the kind of item you wish to return, your product first undergoes the verification process.
2. Post the verification, you will be requested for the reason for your return.
3. Kindly keep all the required items ready when the return process happens – including original invoice, original packaging, price tags, freebies, accessories, etc.
4. Pickup and delivery of your request will be planned and scheduled from the same delivery address, for instance, exchanges and replacements.
5. Refund process will be initiated once we receive the product back.
The returns policy brings in a lot of changes keeping in mind our loyal customer base hence all products listed under a particular category may not have the same return policy.
6. Unboxing video of the product is a must for returns to avoid irresponsible customers.
Note: Nativehands. co return & refund policy applies as long as the products are unworn, unwashed, without stains, unharmed, and with every unique tag in tacked and bundling flawless.
Products category that cannot be returned: Natural and Organic items.
Common Scenarios – Product Returns
At what point when is your request qualified for product returns, exchange, replacement, or refund?
● Order is received damaged due to incorrect packaging, was damaged or tapered during transit.
● Unexpected fit or style not as promised on the website.
● Product returns and replacement in case of out-of-stock products.
● Different product received than what was ordered.
● Nonfunctional during the warranty break.
Native hands reserve the right to change its policies without prior notice.
Please contact our customer support at email@example.com for your order cancellation, refund, replacement & shipping, or any queries.